🤔 Think Before You Click

Our tools scan all company emails for security threats, but no system is 100% fool proof, so some malicious emails will still reach your inbox from time-to-time.

Understanding the difference between spam and phishing emails helps protect both you and the business.

⚠️ Important: If ever you think you may have clicked a suspicious link, shared any sensitive information, or you’re unsure what to do next, contact The Light immediately so we can help.

🗑️ Spam vs 🎣 Phishing

Use the table below to compare what you’re seeing in your inbox so you can decide whether an email is more likely to be spam or phishing, and what to do next in each case.

	🗑️ Spam	🎣 Phishing
What is it?	Unsolicited bulk emails, usually promotional or sales‑focused; mostly inbox clutter.	Emails designed to trick you into giving away information like passwords, payment details or other sensitive data.
Content	Generic offers, newsletters or adverts, often not personalised.	Messages that pretend to be from trusted organisations (for example Google, banks or delivery companies), sometimes with fake invoices or security alerts.
Urgency & tone	Usually low‑pressure and casual, focused on promotion.	Often urgent or worrying (for example “your account will be locked” or “unusual activity detected”) to push you to act quickly.
Risk level	Annoying, but lower risk unless you click a malicious link.	High risk and can lead to account compromise, data loss or financial fraud if you interact with it.
How to report spam and phishing in Google Gmail	If the email is clearly from a sender you recognise and trust, you can safely use the unsubscribe link. If you don’t recognise the sender, do not click any links or open attachments; instead, open the email, click the three dots next to the Reply button, and choose Report spam.	If you think the email may be phishing, do not click any links or open attachments; instead open it, click the three dots next to the Reply button, and choose Report phishing. If you have already clicked or entered details, contact The Light immediately so we can help.
How to report spam and phishing in Microsoft Outlook	If the email is clearly from a sender you recognise and trust, you can safely use the unsubscribe link. If you don’t recognise the sender, do not click any links or open attachments; instead, open the email, click the Report button and choose Report spam.	If you think the email may be phishing, do not click any links or open attachments; instead open it, click the Report button and choose Report phishing. If you have already clicked or entered details, contact The Light immediately so we can help.